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SUPPORT TICKETS - How To
Moderators: Administrator, KatieMueller, AdamTaylor, jvalenti, Clint, NickDenny, ShellyHollon, KnightofEvendarr, jasonmote, JSchneider, fdhogan, DDS, jvalentinero, BrianCook, dcashel
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summerfabian
Sat Jan 05 2013, 08:00PM
summerfabian
Registered Member #292
Joined: Tue Oct 25 2011, 05:39PM
Posts: 122
Want answers? Want help? Want it fast? Here is our current system for Database support. Its not ideal and we plan on building in a support ticket system but for now, if you want help here is how you get it.
* Post to this Board
* Subject of your post should begin with one of the following in CAPS:
BUG (glitch in the system)
ERROR (getting an error message)
RESET (I'm locked out)
SUPPORT (I"m confused or hit the wrong button like a machine gun)
*Body of the post should contain:
Your Name
Home Chapter
Character Name - if applicable
Problem/question - please be specific with what you think is wrong so we can look in to the issue.
Thats it!
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bill
Thu Jan 24 2013, 03:53AM
bill
Registered Member #25
Joined: Mon Aug 08 2011, 09:53AM
Posts: 250
If you are having an issue logging in to the db please contact your local admin they will be able to send you your username/password.
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jvalenti
Sun Mar 03 2013, 04:18PM
Joseph Valenti

Registered Member #68
Joined: Mon Aug 08 2011, 10:35AM
Posts: 600
Please use the help desk from now on. We have staff manning the help desk and we'll get t oyou asap.

The NERO LARP HELP DESK


[ Edited Sun Mar 03 2013, 04:19PM ]
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bill
Sun Mar 03 2013, 05:20PM
bill
Registered Member #25
Joined: Mon Aug 08 2011, 09:53AM
Posts: 250
jvalenti wrote ...

Please use the help desk from now on. We have staff manning the help desk and we'll get t oyou asap.

The NERO LARP HELP DESK


please add me to the staff with access so I get the db requests in a timely manner.
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JSchneider
Mon Mar 04 2013, 12:26AM
Jonathan Schneider

Registered Member #8146
Joined: Mon Feb 18 2013, 03:39AM
Posts: 120
Ill take care of that right now. Since your head admin can you give admin rights here to help take care of tickets on the national board?
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