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January Release Update
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Author Post
summerfabian
Wed Jan 09 2013, 05:13PM
summerfabian
Registered Member #292
Joined: Tue Oct 25 2011, 05:39PM
Posts: 122
Hey folks!
Just a quick update on the Release. The following are estimates as some requests have come in to Bill or myself via email or other channels.

Bugs Reported and Open: 3
Bugs Reported and fixed: 15-18
User support tickets resolved: 25-30
Revelations from the Release:
1. Universal Password rejected by owners - corrected for future with random password generator
2. National forum access for players to read support messaging and submit tickets is spotty - Support provided ad-hoc. Announcement and further explanation sent to multiple chapter Facebook pages. All reasonable attempts at communication made. Announcement made on official NERO Facebook page stating that all Database communication will now generate from the national forums.
3. Mass email notification to database users had a large number of bad email addresses - Request made to chapter owners and admins to ensure players have valid email addresses in the database.
4. Walk-through provided to administrators were popular and helpful.
5. Some migrated users are not aware they've been or have not been migrated. - Users directed back to their administrators for updates on their migration. Support provided when necessary through this team.

That's it so far! Just wanted to keep everyone explicitly informed on the roll out.
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